Communication configuration options

Communication in F2 can be configured to fit the needs of the individual organisation. The following can be configured in cooperation with cBrain:

  • The option of automatic deletion of chats after a certain number of days without new messages. A number of days, e.g. 30 or 60, is selected. It is also possible to decide if new chats are automatically marked for deletion.

  • The option of F2 suggesting another location than “External participants” when creating a new participant.

  • The option of configuring the default access level for imported emails to “Unit” instead of “Involved”.

  • The option of applying the access level from the original record when a reply record or a forwarded record is created.

  • The option of enabling better suggestions for the “To”, “Cc”, and “Xbc” fields in the record window and the “Add participants” field in the chat window.

  • The option of using “Send secured” when sending emails to external participants.

  • The option of displaying the record document and HTML attachments in compatibility mode by right-clicking in the document. Useful for emails that are displayed incorrectly. Note that in this mode, the spell check is deactivated. By default, this is deactivated.

The above list of configurations is not exhaustive. cBrain recommends that all configurations are made in cooperation with cBrain.