Result priority

cSearch orders the search results so the most relevant results are shown at the top of the list.

The order is determined by cSearch’s index, which contains the searchable data. Prioritisation is based on a number of search algorithm criteria, in particular when the user last opened the object and when the object was last edited. The frequency of the search word and whether search words are grouped together in an object also influence priority.

The search results can be sorted by type. Click on a type in the menu under the search field to sort by type. See the figure below.

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Figure 1. The menu for sorting by type

Choose between “All”, “Records”, “Cases” and “Chats”. Click on More to see the options: “Documents”, “Requests”, “Annotations”, “System messages” and “Notes”.

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Figure 2. The hidden options under “More”

The results can be further sorted by using metadata fields. Every menu item has a number of associated metadata fields. View the metadata fields by clicking on the drop-down arrow image38 on the right side of the menu. The different menu items and their associated metadata fields are described in the menu below.

Menu item Description

“All”

Shows all search results. Limit the search by using the metadata fields:

  • “Content”. Search for results that contain the entered word.

  • “Created”. A “From” and “To” date can be entered to confine the search results to results within the selected time frame.

“Records”

Only shows records in the result list. Limit the search by using the metadata fields:

  • “From”. Search for the sender of the record.

  • “To”. Search for the record’s recipient or copy recipient.

  • “Content”. Search for records that contain the entered word.

  • “Created”. A “From” and “To” date can be entered to confine the search results to records within the selected time frame.

“Cases”

Only shows cases in the result list. Limit the search by using the metadata fields:

  • “Content”. Search for cases containing the entered word.

  • “Case No”.

  • “Created”. A “From” and “To” date can be entered to confine the search results to cases within the selected time frame.

“Chats”

Only shows chats in the result list. Limit the search by using the metadata fields:

  • “Content”. Search for chats containing the entered word.

  • “Created”. A “From” and “To” date can be entered to confine the search results to chats within the selected time frame.

“Documents”

Only shows documents in the result list. Limit the search by using the metadata fields:

  • “Content”. Search for documents containing the entered word.

  • “Created”. A “From” and “To” date can be entered to confine the search results to documents within the selected time frame.

“Requests”

Only shows requests in the result list. Limit the search by using the metadata fields:

  • “Content”. Search for requests that contain the entered word.

  • “Created”. A “From” and “To” date can be entered to confine the search results to requests within the selected time frame.

“Annotations”

Only shows annotations in the result list. Limit the search by using the metadata fields:

  • “Content”. Search for annotations that contain the entered word.

  • “Created”. A “From” and “To” date can be entered to confine the search results to annotations within the selected time frame.

“System messages”

Only shows system messages in the result list. Limit the search by using the metadata fields:

  • “Content”. Search for system messages that contain the entered word.

  • “Created”. A “From” and “To” date can be entered to confine the search results to system messages within the selected time frame.

“Notes”

Only shows notes in the result list. Limit the search by using the metadata fields:

  • “Content”. Search for notes that contain the entered word.

  • “Created”. A “From” and “To” date can be entered to confine the search results to notes within the selected time frame.

Results can also be sorted by age. This sorting will list search objects that were edited most recently at the top of the list. Change to this listing by switching from Priority to Age in the cSearch window as shown below.

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Figure 3. Switch to “Age”