Result priority
cSearch orders the search results so the most relevant results are shown at the top of the list.
The order is determined by cSearch’s index, which contains the searchable data. Prioritisation is based on a number of search algorithm criteria, in particular when the user last opened the object and when the object was last edited. The frequency of the search word and whether search words are grouped together in an object also influence priority.
The search results can be sorted by type. Click on a type in the menu under the search field to sort by type. See the figure below.
Choose between “All”, “Records”, “Cases” and “Chats”. Click on More to see the options: “Documents”, “Requests”, “Annotations”, “System messages” and “Notes”.
The results can be further sorted by using metadata fields. Every menu item has a number of associated metadata fields. View the metadata fields by clicking on the drop-down arrow on the right side of the menu. The different menu items and their associated metadata fields are described in the menu below.
Menu item | Description |
---|---|
“All” |
Shows all search results. Limit the search by using the metadata fields:
|
“Records” |
Only shows records in the result list. Limit the search by using the metadata fields:
|
“Cases” |
Only shows cases in the result list. Limit the search by using the metadata fields:
|
“Chats” |
Only shows chats in the result list. Limit the search by using the metadata fields:
|
“Documents” |
Only shows documents in the result list. Limit the search by using the metadata fields:
|
“Requests” |
Only shows requests in the result list. Limit the search by using the metadata fields:
|
“Annotations” |
Only shows annotations in the result list. Limit the search by using the metadata fields:
|
“System messages” |
Only shows system messages in the result list. Limit the search by using the metadata fields:
|
“Notes” |
Only shows notes in the result list. Limit the search by using the metadata fields:
|
Results can also be sorted by age. This sorting will list search objects that were edited most recently at the top of the list. Change to this listing by switching from Priority to Age in the cSearch window as shown below.