Requests in F2 Touch

There are three types of requests:

  • The internal request, which is a formal request to a user or unit to perform a task within the organisation.

  • A group request, which is a request to a user or unit to perform a task, sent from one authority to another within the same F2 installation.

  • An external request (documentation available in Danish), which is a request to perform a task from one F2 installation to a user or unit in another F2 installation.

The following sections describe the internal request. Your options for processing group requests and external requests in F2 Touch are limited.

Create internal request

A request is created from a record. Tap the add icon image95 and then New request.

image214
Figure 1. Create new request

When creating a request, enter the request metadata and the request recipient. This procedure is the same as when creating requests in F2 Desktop.

create request
Figure 2. Newly created request

Open request

The record with the request is placed in the request recipient’s inbox. The recipient can open the request from this record. Correspondingly, you can access the request from the answer record. The answer record is created when a request recipient formally initiates the execution of the request.

In F2 Touch, the answer record is always attached in a format predetermined in F2 Desktop. This means that the format cannot be changed in F2 Touch.

Open the record with the request and tap the request icon image202. Tap the request you want to open.

request overview
Figure 3. Request overview

You can reply to a request in F2 Touch in the same manner as in F2 Desktop.

received request
Figure 4. A request

Show request history

Tap Show details to gain an overview of the request’s history. This displays information about all activities related to the request, e.g. request creator, the user who accepted it, creation time for an answer record, etc.

request history
Figure 5. Request history

Group requests and external requests received in F2 Touch

Group requests appear in both your personal inbox and your unit’s inbox. In F2 Touch it is possible to open the request on the record and view all related details, but it cannot be edited.

External requests appear in your unit’s inbox only. Contrary to group requests, it is not possible to open or view details for external requests when using F2 Touch. However, the external request is still visible on the record under “Requests”.