Lists and folders
| The content of this website is last updated to F2 version 11. cBrain are working hard on supplying you with the newest documentation of F2. |
Here you can read about the various searches, lists, and folders that are available in F2’s main window. This includes the contents of the lists, how to use search tabs, and how to structure information in F2 by using folders.
F2 is installed with a number of predefined lists. These lists are configured when F2 is first set up, which means search lists may vary between installations.
You can find both predefined lists and your own personal lists in the left side of the main window.
Click on a list or folder node to expand it and display its sublists or subfolders.
The list view of the main window is divided into several nodes:
| Icon | List | Description |
|---|---|---|
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“Favourites” |
In this node, you can add frequently used lists. These may be predefined lists or lists created by you. It is also possible to add cases. Right-click on a list and select Add to favourites to add it as a favourite. |
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F2 comes pre-configured with several default lists. As a minimum, F2 includes the lists "Archive", “My inbox”, “My desktop”, “My archive”, “My sent records”, “My chatted records”, “Outbox”, and “Latest documents”. |
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"Unit searches" contains lists belonging to your unit. This node may contain an unlimited number of lists, and the limit is customised to the organisation. |
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Here F2 collects all lists created by the user. |
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"Current unit" |
Here you can see the unit lists (inbox, desktop, and archive) for all units in which you have job roles. The area is called "Current unit" if you only have a job role in one unit. If you have job roles in more than one unit, "Current unit" is instead placed under the "Units" area together with other unit lists. |
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This node contains results from cSearch, “Personal folders” as known from Outlook, “Management dashboards results”, and “Shared folders”, which are visible to everyone. |
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This node contains private records, deleted records, a shared library, and the option to search in all of F2. |
| The division may vary between installations. |
Filtering lists in the main window
Above the lists in the main window is a field for filtering lists. Enter a word in the field, and F2 automatically filters out lists that do not match the query and only displays relevant lists.
Standard lists
The "Standard" node, denoted by the 
icon, is defined during the installation of F2. The lists generally included in "Standard" are specified below.
| Icon | List | Description |
|---|---|---|
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“Archive” |
Contains the total amount of shared data and information in F2. This excludes private, deleted, and library records. |
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“My inbox” |
Generally contains everything you receive from internal and external senders, such as records, emails, chats, notes, requests, approvals, responsibility-distributed records, etc. You can move records from other lists to your inbox via personal management. |
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“My desktop” |
Contains all records you create. You can add records from other lists to the desktop via personal management. Email records are automatically removed from the desktop when sent. |
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“My archive” |
Contains all types of records the you are or have been involved in and still can access. The list functions as a subset of the “Archive”. |
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“My sent records” |
Contains all types of records you have sent, distributed, allocated responsibility for, etc. to other users or participants internally and externally. This means records on which you appear in the “From” field. |
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“My chatted records” |
Contains all types of records on which you have sent a chat. |
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“Approvals” |
Contains a list of all current approvals you are involved in or are authorised to view. |
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“Outbox” |
Shows all active deliveries. When a delivery has been sent, it is automatically removed from the “Outbox” and appears in “My sent records” instead. |
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“Latest documents” |
Here, F2 collects links to documents you have recently opened. |
Unit searches
The “Unit searches” node, denoted by the 
icon, contains a number of lists associated with your unit. These lists include standard searches defined by cBrain, which are automatically created upon installation of F2, and other relevant lists defined by your organisation.
Additional unit searches are created by a user with the "Search administrator" privilege. A list receives the icon of the standard list the search is based on. The table below shows six standard searches defined by cBrain and based on the "Archive":
| Icon | List | Description |
|---|---|---|
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“In process: Me” |
Provides an overview of the records for which you are responsible and which have not yet been completed. |
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“In process: Unit” |
Provides an overview of the records which have not yet been completed and for which the unit or users in the unit are responsible. |
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“Deadline tomorrow: Me” |
Provides an overview of the records for which you are responsible and have the formal deadline “Tomorrow” or sooner. |
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“Deadline tomorrow: Unit” |
Provides an overview of the records for which the unit or a user in the unit is responsible and have the formal deadline “Tomorrow” or sooner. |
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“F2 Request to unit” |
This list contains all records with at least one request in process that have been sent to the unit or users in the unit. |
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“F2 Request from unit” |
This list contains all records with at least one request in process that have been sent from the unit or users in the unit. |
Searches that are only visible to a single unit are displayed in a separate subnode with the unit’s name. The figure below shows the "IT - Urgent tickets" search, which is only visible to the "IT Office" unit. Therefore it is displayed in a separate node in "Unit searches".
Personal searches
The "Personal searches" node, denoted by the 
icon, contains all lists you have created.
The lists in the "Personal searches" node vary from user to user. All searches saved by a user are placed in this group. The user determines the name and the period of time a certain list is displayed here. Each list can be renamed or deleted by the user.
Units
You can view unit lists 
for all units in which you have job roles. Unit lists are a unit’s inbox, desktop, and archive. If you have a job role in one unit, this unit’s lists are located in the "Current unit" node.
If you have multiple job roles via Shared mailboxes (Documentation available in Danish), the node name changes to "Units". Here you will see two nodes:
| Icon | List | Description |
|---|---|---|
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“Current unit” |
Shows the "Inbox, "Desktop", and "Archive" for the unit you are logged into. |
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“Other units” |
Compiles all other units in which you have job roles but are not currently logged into. |
Under the "Other units" node, you can view subnodes for the other units in which you have job roles. Each subnode contains 'Inbox', 'Desktop', and 'Archive' for the respective unit This lets you see all incoming data in other unit mailboxes without having to switch roles. All users in a unit can manage the contents of the “Inbox” and “Desktop” using the unit management function.
The "Current unit" node and the subnodes for your other units contain the following lists:
| Icon | List | Description |
|---|---|---|
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“Inbox” (the unit’s inbox) |
Contains incoming records that are sent or allocated to the unit. This includes external emails, records sent internally, records for which the unit is assigned responsibility, and approvals in which the unit is an approver. The inbox can serve as the unit’s distribution centre for incoming records, allowing users to divide tasks between them. |
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“Desktop” (the unit’s desktop) |
Provides an overview of records which the unit is working on. Records are not moved to the unit desktop automatically, so they must be moved to the list manually via unit management. |
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“Archive” (the unit’s archive) |
Contains all records which the unit and its users have opened. The list shows a subset of the “Archive” that the unit is or has been involved in and can still access. |
The nodes can be collapsed and expanded at the user’s discretion. The number of unread records in the user’s unit inboxes are added up depending on the node expansion level.
Below are examples of collapsed nodes.
If the “Units” node is collapsed, the total number of unread records for all unit lists is displayed.
If the “Units” node is expanded to show all unit subnodes, the number of unread records is shown for each unit.
| The maximum number of unread records shown for each inbox is 99. If there are more than 99 unread records in an inbox, “99+” will be displayed by default. |
Read-markings in a unit list apply to all the unit’s users. This means that when a user marks a record as read/unread, the record becomes read/unread for all the users in that unit.
When a record is marked as either read or unread in the unit list, it is logged in the record’s history. This can be accessed in the record window by selecting the “Advanced” tab and clicking on History. A record can be marked as read in one of the following ways:
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Open a record in F2 (or a calendar invitation in Outlook).
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Display a record in the preview for X seconds (duration depends on a user’s personal setup).
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Right-click on a record and mark it as read/unread using the context menu.
Miscellaneous lists
The "Misc." node, denoted by the 
icon, contains the following lists:
| Icon | List | Description |
|---|---|---|
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“My private records” |
Your private list for personal emails and information. External emails sent to your inbox can be moved to “My private records”, but only if you do not in any way add further metadata to these records. If any metadata is added or updated either automatically or manually, the record cannot be moved to this list. If you wish to send a private email, it is recommended to do so from this list. |
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“Library” |
This is an archive used for knowledge sharing in the organisation. All users can create records here, but it is not possible to create subfolders. This list can be accessed by all users. |
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“My deleted records” |
Your personal recycle bin for deleted records. In cooperation with the organisation, cBrain configures the period of time a deleted record stays in the bin. If a record is deleted by mistake, it can be restored using the “Restore record” function. |
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“Search all over” |
All records placed in the “Archive”, “My private records”, “Library”, and “My deleted records” are made available for a search. However, the search is limited to records to which you have access. |
Folders in list view
The "Folders" node, denoted by the 
icon, includes both fixed searches and folders depending on modules and folders managed by you. The folders are displayed in F2’s list view on the left side of the main window and contain the following lists:
| Icon | List | Description |
|---|---|---|
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“cSearch” |
The “cSearch results” folder contains results from searches performed using the add-on search tool cSearch. |
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“Personal folders” |
In this folder, you can create a number of folders and subfolders that are visible only to you. It is also possible to add cases. Read more in the section Add cases as folders in the main window’s folder structure. |
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“Management dashboards results” |
This folder shows records from a management dashboard, which is an add-on module for F2. |
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“Shared folders” |
This folder is shared with all users under the same authority. You can create, move and remove folders, and add cases. Only empty folders can be moved or removed. |
Below is a description of how to manage personal and shared folders.
Create new folder
Right-click on the folder in which the new folder is to be created.
Click on Create folder in the context menu. Specify the name of the new folder.
| It is possible to create a folder structure with several levels. The procedure is the same as when creating a new folder. Right-click on the desired folder to create a subfolder. |
Rename folder
Right-click on the folder and select Rename folder to change its name. Then enter a new name.
Delete folder
Right-click on a folder and select Delete folder to delete it.
The folder can only be deleted if it contains no shortcuts to records. F2 asks for confirmation before deleting the folder.
If you attempt to delete a non-empty folder, F2 will show another warning to inform you that the folder’s contents will not be deleted.
| A shared folder may contain records that are invisible to the user due to their access restriction. This means that a folder may appear empty without actually being empty. |
Add to favourites
A folder can be added to the “Favourites” list, which is each user’s personal list view of frequently used folders and lists.
To add a folder to “Favourites”, right-click on the desired folder and select Add to favourites. The folder is then added to the “Favourites” list.
Move folder
To move a folder, click on it and drag it with the mouse to a new location. Moving a folder retains any shortcuts to the folder’s records.
Create a shortcut to a record in a folder
To link records to folders, drag and drop them from the main window’s result list to the desired folder.
A record can be added to an unlimited number of folders. F2 creates a shortcut in each folder.
| Records can also be moved to the “Personal folders” and “Shared folders” top nodes. |
The following dialogue appears when the user drags a record to a folder.
When a shortcut is created in the chosen folder, the user must also decide if the record should be set to completed and moved to the “Archive”.
The “Move to folder” action can be cancelled by clicking Cancel in the dialogue.
You can update your default selections regarding "Move to folder" at any time in your personal setup.
Remove record from folder
When a folder is open in the main window, the Remove from list menu item on the main window ribbon is replaced by Remove from folder, which removes selected record(s) from the current folder.
The shortcut Ctrl+E can also be used to remove records from folders.
F2 asks for confirmation before the record is removed from the folder.
Add cases as folders in the main window’s folder structure
Cases can be added to personal and shared folders in the main window’s list view.
A case is added to a folder by dragging it from the result list to the desired folder in the list view. When the case is dropped onto the folder, it appears with a case icon, title and case number in the folder as shown above.
Any subfolders on a case can be expanded and collapsed in the folder structure, but note that case subfolders cannot be created, deleted or renamed here.
The case is automatically updated when records are added to or removed from the case.