Master data for self-service
| The content of this website is last updated to F2 version 11. cBrain are working hard on supplying you with the newest documentation of F2. |
Fill in the master data for the self-service on the "Self-service" tab in the design template. Master data includes elements such as the title of the self-service, which is the headline a citizen encounters on the self-service. Additionally, this is where you can decide whether the citizen must log in using a public login solution such as the Danish NemLogin.
| The visual design of the self-service component can be defined with CSS. If your organisation already has a CSS for your self-service solutions from cBrain, a self-service created with F2 Service Builder will adhere to this. Contact cBrain for more information. |
The following table describes how to fill in the self-service’s master data:
| Cell | Description | ||
|---|---|---|---|
”Self-service title” |
Specify the title of the self-service page. The title will appear at the top of the self-service page. 
Figure 2. Self-service title
|
||
”NemLogin” |
Specify whether the self-service requires citizens to log in with NemLogin, which is the Danish public login solution. Select "x" in the drop-down menu if NemLogin is required.
|
||
”Record title” |
Specify the title of the record that is automatically created when a self-service inquiry is received in F2. You can use merge fields with information from the self-service to include the citizen’s email or name in the record title, for example.
|
||
”Case title” |
Specify the title of the case that is automatically created when a self-service inquiry is received in F2. You can use merge fields with information from the self-service to include the citizen’s email or name in the case title, for example. |
||
”File plan code (External ID)” |
Specify whether to associate a file plan code with the case that is automatically created when a self-service inquiry is received in F2. Enter the external ID for the relevant file plan code. You can find the external ID in F2. |
||
”Action code (External ID)” |
Specify whether to associate an action code with the case that is automatically created when a self-service inquiry is received in F2. Enter the external ID for the relevant action code. You can find the external ID in F2. |
||
”Disposal code (External ID)” |
Specify whether to associate a disposal code with the case that is automatically created when a self-service inquiry is received in F2. Enter the external ID for the relevant disposal code. You can find the external ID in F2. |
Use merge fields in record and case titles
You can use information from the self-service in the title of the record and case that are automatically created when a self-service inquiry is received in F2. For example, you may want the citizen’s name to be included in the record or case title.
In the design template you can define a unique Field ID for each input field on the self-service. Learn more about Field IDs in the section Fill in cells for the ”Field” content type.
The Field ID can be used as a merge field in the record and case title. Merge fields are applied by adding the $ symbol before and after the field ID, e.g. $email$.
| Only the field types "Short text", "Integer", and "Decimal" can be used as merge fields. |