Communication configuration options

Communication in F2 can be configured to fit the needs of the individual organisation. The following can be configured in cooperation with cBrain:

Automatically delete chats after a certain number of days without new messages. The default is 30 days
- Let each user prevent old chats from being deleted automatically.
Have F2 suggest another location than the "External participants" node when creating a new participant.
Set the default access level for imported emails to "Unit" instead of "Involved".
Copy the access level from the original record when a reply record or a forwarded record is created.
Disable user-specific suggestions for the fields "Case", "Record participants", "To", "Cc", and "Xbc" in the record window and the "Add participants" field in the chat window.
Use "Send securely" when sending emails to external participants.
Display the record document and HTML attachments in compatibility mode by right-clicking in the document. Useful for emails that are displayed incorrectly. Note that the spell check is deactivated in this mode.

The list of possible configurations above is not necessarily exhaustive. F2 is configured in cooperation with cBrain.