All bug fixes
Bugs we have fixed in version 12.
F2 Basics
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Fixed a bug that prevented the "Reset layout" button from working if no standard or global standard column layout existed.
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Fixed a rare bug that caused F2 Desktop to close unexpectedly when an active user attempted to act on behalf of a deactivated user.
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Fixed a bug that caused the context menu for document templates to display "Save copy…" instead of "Export…".
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Fixed a bug that prevented F2 from saving a user’s changes to a document if the changes were no longer synchronised with the server.
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Fixed a bug that caused the colour of some drop-down buttons in the preview to be incorrect.
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Fixed a rare bug that could prevent images embedded in emails from being displayed.
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Fixed a bug that prevented users with the "Team administrator" role from editing the team name.
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Fixed a bug that allowed dates and times in date pickers to be saved only when pressing "Enter", but not when clicking the "Save" button.
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Fixed a bug that prevented default settings from being assigned if the case help was set up to enforce the access level of "The responsible unit".
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Fixed a bug that prevented the reset of certain personal settings from taking effect automatically.
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Fixed a bug that caused clicking the "Clear search criteria" button to clear search criteria for all open tabs instead of the selected one.
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Fixed a bug that caused emails created in "My private records" to lose their private status when switching from simple email to case processing.
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Fixed a bug that caused an untranslated header to be displayed in the "Another user is editing the record" dialogue.
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Fixed a bug that could cause F2 to freeze when creating an Excel document via a template.
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Fixed a bug that prevented saved searches from being deleted if they were based on standard searches under the "Miscellaneous" node.
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Fixed a very rare bug that caused long texts with emojis and similar characters to fail when F2 displayed a shortened version of the text. The error occurred in long case titles, for example.
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Fixed a bug that could prevent users from viewing all of an unsent chat message.
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Fixed a bug that prevented previews of document templates from being updated automatically after changes to the template’s description.
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Fixed a bug that caused the free-text search field in advanced search to have an incorrect watermark text when viewing the result list as cases.
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Fixed a bug that caused the "Post-merge documents" function to require full write access instead of write access to documents.
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Fixed a rare bug that could cause F2 to close unexpectedly if a record was closed via the Windows taskbar.
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Fixed a bug that could cause F2 to display an error message without user interaction.
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Fixed a rare bug that could cause a PDF document to be identified as automatically generated by F2, even though the document was manually uploaded to a record.
F2 Touch
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Fixed a bug that allowed users to access F2 Touch even after being logged out by an administrator.
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Fixed a bug that caused clicking on "Create answer record" to create two records. One answer record was opened without the attached documents, while the other answer record with the correct documents was placed in "My desktop".
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Fixed a bug that caused a setting in the "On behalf of" category to be displayed in another language than the selected one.
F2 Manager 2
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Fixed a bug that caused the gated approver’s actions to be executed immediately instead of being sent back to the gatekeeper.
F2 Accessibility and keyboard shortcuts
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Fixed a bug that caused certain fields in the case guide to be displayed incorrectly when using Windows' high contrast mode.
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Fixed a bug that caused screen readers to read out irrelevant information in certain dialogues.
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Fixed a bug that allowed inactive drop-down menus to be opened with keyboard navigation when using screen readers.
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Fixed a bug that caused screen readers to read out approval notifications in a wrong language.
Approvals
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Fixed a bug that caused the approval preview to flicker between steps during approval or when returning an approval.
Case template editor
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Fixed a bug that in some instances could prevent the creation of installation references directly from a case template.