Introduction to F2 Touch

F2 Touch supports case work on the go across different devices such as iPhones, iPads, and Android smartphones and tablets, as well as common Internet browsers for PC and Mac.

F2 Touch can be downloaded as an app using either the Apple App Store or Google Play. The F2 Touch client also functions in the browsers of the above mentioned mobile devices. This manual is primarily based on the F2 Touch app.

F2 Touch is a lighter version of F2 Desktop containing selected functions such as case and email processing, chats, approvals, requests and more. There are minor differences in the functionality between F2 Desktop and F2 Touch. These differences are described where relevant.

F2 Touch supports two different layouts that are automatically applied depending on window size:

Compact layout: For devices with smaller screens such as iPhones and Android phones.
Wide layout: For devices with larger screens such as iPads, Android tablets, Mac, and PC.

There are no functionality differences between the compact and the wide layout. The description and images in this documentation are primarily based on the iPhone version with the compact layout. If there is a variation between iPhone and Android, it will be mentioned.